Stranger Phones

I have to confess to being something of a phone┬ánerd (I am a telephone historian, after all). I love watching shows and seeing people talk, type, and text. While most …

Material Series

In the 1920s Western Electric put out this fascinating “material series” of advertisements to narrate the material (and men) that went into the Bell telephone. The campaign appeared in a …

Studies in Sortation

Amazon is a hybrid company, equal parts Walmart and FedEx. Like all great retailers of the modern moment, it is an outsized presence masking the hundreds–thousands–of individuals using its infrastructure …

Supply Studies Studio

It was my pleasure this month to visit the Portuguese island of Madeira and organize an intensive workshop for HCI, Design, and Computer Science MS and PhD students at M-ITI …

“Sampling Inspection”

Wonderful source. “Sampling Inspection” is a one act play about the (surprisingly dramatic) business of quality control. It was written by Bonnie Small, a statistical quality control consultant for Western …